At Advocaat we strive at all times to build and maintain our clients’ trust and confidence in our services, by upholding certain standards with regards to client care.

Standardised client care systems include the proper maintenance of client records, effective billing systems and the provision of periodical updates to clients. We also appreciate that time is usually of the essence in most business transactions and therefore provide prompt replies to telephones calls, faxes and electronic mail, whilst ensuring that appointments are scheduled and clients attended to without undue delay.

Our commitment to client care and confidentiality is at the forefront of our work ethic at all times and our associates are invariably trained to handle clients matters with the utmost professionalism, under the proper supervision of practice heads and partners within the firm, and ably supported by our administrative staff. Whilst we do not expect our clients to have recourse to complain about our services, we do have a proper procedure in place to adequately address any such complaints, in the unlikely event that our clients are dissatisfied with any aspect of our legal services.

AVOIDING CONFLICT OF INTEREST

In circumstances where a conflict of interest is envisaged, we make it a rule at Advocaat to inform the client involved of the situation as soon as this is discovered and provide them with the particulars of the potential conflict of interest. In the unusual event of a potential conflict of interest situation arising, the client would be given the option of deciding whether it would prefer to have another firm handle the matter. Advocaat would be willing in such circumstances to recommend an alternative firm.

Our proven capability and in-depth knowledge has earned us recognition both locally and internationally, with the firm being regularly ranked as a leading law firm for Energy and Natural Resources and Corporate/Commercial related mandates, by international legal directories such as Legal  500, IFLR 1000 and Chambers Global – the world’s leading directory for lawyers.

The firm was most recently ranked in the 2020 Edition of the IFLR’s Guide to the World’s Leading Financial Law Firms and the 2019 Edition of the Chambers Global Guide to the World’s Leading Lawyers.

We have been consistently recognized in leading directories such as:

• “a firm that is very much on top of the job” (IFLR)
• “The service rendered is very excellent” (Chambers)
• Advocaat is “very good and offers timely and efficient services” (IFLR)
• “The firm shows good personal attention to work & Transaction’s flow easily” (Chambers)
• A firm that is definitely going places” with a team that provides “client focused service” (Chambers)
• “We were impressed by the work they had done before and their mining experience has come in useful, if I had my own way, I would always use Advocaat in such projects” (IFLR)
• “Very prompt and compares favorably to a number of leading firms for energy work” (IFLR)
• The firm’s “practice stands out in electricity and regulatory matters” (Chambers)